This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.
Subscribe & Save: Get £30 off your first 2 months - Rent 5 items for £45 £75 a month →
Resume Pending

Active Pending:  Your 5 rental slots will be unlocked after your next payment on

Terms of service

Terms of service

 GENERAL TERMS & CONDITIONS - updated 27 May 2026

Let’s keep this simple...

References to “we” or “our” in this section refer to Hirestreet (registered in England and Wales under company number 11070982 and have our registered office at 15 The Watermark, NE11 9SY).

Our site is  www.hirestreetuk.com - you are here and you are a visitor to our site. 

These are our Ts&Cs. We do reserve the right to change them in the future, but we will let you know if we do. 

Our Ts & Cs:

  • By using our site, you are accepting these Ts & Cs. These terms apply every time you use the site (obviously!) - and you are responsible for everyone using the site through your internet connection.

  • You can find answers to the questions we get all the time here

Rental Terms & Conditions:

  • When you place an order with us on this site you become a customer and you are entering into a Rental Contract with us. If you have any queries about your rental contract please reach out to support@hirestreetuk.com - our lovely team will be able to debunk the legal stuff.

  • The Rental Contract is entered into at the point you receive an email from us confirming your order - if for some reason we can’t accept your order or we need to make amendments to your order we will let you know as soon as possible.

  • If you need to speak to us to edit or cancel your order then please quote your order number as it will help us help you in an efficient way. Please note, if items have already been dispatched from our warehouse we are unable to amend or cancel your order (because it is already on it’s way to you!) 

  • Orders may be dispatched early, this does not affect your rental dates

  • The items listed on our site are the property of our Brand Partners and will remain the property of our Brand Partners at all times.

  • We take care to ensure our product images display the products themselves as accurately as possible, but we do know that photography can impact things like colouring - if you are unhappy with the product you have received please let us know.

  • Our site is only available to customers in England, Wales, Scotland, Northern Island, Isle of Man and Isle of Wight

  • We are not liable for any injury that occurs while wearing products supplied by our site.

  • The cost of delivery will be displayed at checkout.

  • We endeavour to deliver all items on or before your selected delivery date. Please be aware that events such as courier strikes, terrible weather and bad luck with the postman are entirely out of our control. Please note, our chosen courier may deliver up to 7pm on your first day of rental.

On Demand Rental Terms & Conditions

  • On Demand rental simply means you are renting On Demand, you are not a Subscription rental customer, you are not tied into monthly recurring payments you are simply hiring as and when you need

  • For On Demand Rentals your delivery date will be confirmed at checkout and in your email confirmation, along with your confirmed rental period (including your return date). Your return date will be the final day of your booking, you must return all items in your order (that you have not opted to purchase) before midday on your return date. 

  • On your return date, you must return all items that you have not purchased by midday to your nearest Evri Parcel Shop Drop-off using the digital generated returns label QR code found in your Account

  • An item is classed as returned if you have dropped it at the courier drop-off. You MUST keep proof of postage until you receive confirmation from us that we have received your outfits back safely - because we absolutely do not want to charge you for items that have gone missing in the post.

  • You will be liable for the full RRP of the product if your items are not returned to us on the return date.

  • You can generate a returns label free of charge via your Account, this is valid for 7 days - please do not attempt to return via any other method. You can view the nearest local Evri drop off points with label printing facilities here

  • Once again (because this one is mega important), when you check out you are entering into a Rental Contract, you DO NOT own these items, the items you have rented will remain the property of the Brands we stock on our site at all times.

  • We will not tolerate disrespect of rental items, if you have damaged your items beyond repair, or shown a lack of care towards them (i.e. pinning them and creating holes, cigarette holes etc.) we do reserve the right to charge you the replacement value of these items.

  • We do not tolerate theft, you must return the items you have hired under the rental contract or we will charge you the replacement value of these items.

  • Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way. As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

  • We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

  • You are responsible for loss or damage that happens while the item is in your possession. If items are not returned to us, you are liable to pay the replacement value of the goods.

  • We do not offer Refunds or Credit on unworn items as per our rental T&Cs however you can request an exchange for a £10 fee (excluding Subscription items).

  • If you wish to purchase one of your rental items you can do so in your account section. Purchased items do not need to be returned, but all non-puchased items must be returned together on or before the end of your rental period. Any items purchased in rental are not eligible for return once you have paid the sales charge.

  • If for any reason you have a problem with the order once it has been received please contact us on support@hirestreetuk.com.

  • Your personal information entered on the Site and during ordering Products for Hire will be used as set out in the Hirestreet Privacy & Cookie Policy and in the Privacy & Cookie Policy for the Brand you order products from, as set out on that Brand’s website. Hirestreet and the Brand you are hiring from will each hold and process your personal data as independent controllers.

  • This agreement may be transferred by the Brand or Hirestreet to someone else. The Brand or Hirestreet may transfer their respective rights and obligations under these terms to another organisation.

  • Even if the Brand or we delay in enforcing this contract, it can still be enforced later. If Hirestreet or the Brand does not insist immediately that you do anything you are required to do under these terms, or if Hirestreet or the Brand delays in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent the Brand or Hirestreet taking steps against you at a later date.

  • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in English courts.

Subscription Rental Terms & Conditions: 

  • Customers who subscribe to a Hirestreet Subscription will have up to 5 rental slots available in their account. To use the service you must provide a valid debit or credit card and authorise us to charge a monthly payment. 

  • Your Subscription will automatically renew on the same date every month, or the closest available date. This means if you start your subscription on the 10th of the month, it will renew on the 10th of every following month. If you start your subscription on the 31st of a month, it will renew on the 1st of the following month. This will only change if you decide to bring this date forward, pay earlier and unlock your next box sooner.

  • Subscribers may keep their set of items for as long as they wish, but their next rotation of outfits will not unlock until the previous rotation has been returned to Hirestreet and the next payment has been taken or you choose to unlock early and bring the billing date forward

  • Subscribers may purchase any items in their monthly subscription by checking out items via their account section. All non-purchased items must be returned to Hirestreet before Subscribers can access their next items. We do not offer refunds on items purchased in rental as customers have already had the ability to try on / wear these outfits. 

  • If you lose an item you will be charged the purchase price listed in your account to replace it. 

  • Subscribers can pause or cancel their Subscription at any time, but to be able to pause or cancel your Subscription, all rental items must be returned to Hirestreet.

  • If we are unable to take your monthly payment due to card expiry or insufficient funds we reserve the right to suspend your Account until payment for your next month of services has been received. If you need to update your payment method please contact our customer service team.

  • We reserve the right to change the pricing of our Subscription services, you will be notified in advance and if you wish to cancel your Subscription as a result of price changes you may do so.

  • If any item you have booked as part of your monthly Subscription becomes unavailable we will let you know as soon as possible. In this instance you will be offered a replacement item or a partial refund for the unavailable item.

  • We do not offer refunds for situations outside of our control - it is your responsibility to manage your Subscription on time to meet your needs. 

  • We will take steps after 14 days to recover costs of any Subscription items not returned to us after an account is Paused or Cancelled.  This fee is equal to the Full Retail Value (RRP) of the item at the time of the original order

  • Payment of this Fee automatically transfers ownership of the item to the Customer and cannot be refunded.

Marketing Terms & Conditions:

  • By consenting to Hirestreet’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any do-not-call list. Message frequency varies. Consent is not a condition of purchase.

  • If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

  • For any questions, please text HELP to the number you received the messages from. You can also contact us here for more information.

  • We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

  • To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

  • Your right to privacy is important to us. You can see our Privacy Policy here to determine how we collect and use your personal information.

Arbitration:

By using or purchasing Hirestreet products or services, you agree that any controversy, claim, action, or dispute between you and Hirestreet arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Hirestreet ’s website or the services or the materials; or (c) any alleged violation of any law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the London Court of International Arbitration (LCIA) in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.

Arbitration Procedure:

The arbitration proceedings shall be conducted in English and held in London, United Kingdom. The arbitration shall be conducted by a single arbitrator appointed in accordance with the rules of the LCIA. The arbitrator's decision shall be final and binding on both parties.

Governing Law:

The arbitration shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that any legal action or proceeding relating to this Agreement or the subject matter hereof shall be instituted in a court of competent jurisdiction in London.

Costs and Fees:

Each party shall bear its own costs and expenses, including attorney's fees, associated with the arbitration proceedings. The prevailing party may be awarded its reasonable costs and attorney's fees incurred in connection with the arbitration.

Confidentiality:

All aspects of the arbitration proceedings, including the award, shall be kept confidential by the parties and their representatives, except as required by law or as necessary for the enforcement of the arbitration award.

Exception to Arbitration:

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

Waiver of Class Action and Jury Trial:

To the fullest extent permitted by applicable law, each party waives its right to bring any dispute as a class, consolidated, representative, or collective action, or to participate in a class, consolidated, representative, or collective action, whether in arbitration or in any court proceeding.