Top FAQs

Hirestreet is designed for the life you already have. Outfits for next month's plans ready to ship in a couple of days.

A wardrobe that flexes with your plans.
Rent 3 outfits for £39/month.
New Outfits. No Clutter.

Buy what you love.
Rotate when you need.

Add extra slots if you want, unlock early if you need to

Our Hirestreet Membership is an exclusive way to enjoy a selection of styles delivered straight to your door - all ready to wear and designed to help you feel confident.

Free shipping, returns, accidental damage cover and cleaning included and you can pause or cancel any time.

3 items for just £39 per month.

Need an extra item?
Add for just £10 extra up to a maximum of 5 itms

When you’re done, just return using the returns label generated in your Account

Not sure if you're ready to commit?

We've got you - feel free to select your one-off rental and checkout for 30 days.
Shipping and accidental damage fees are charged extra.

We now send orders via Evri across the UK with standard tracked 48hr delivery direct to your door.

With your Membership, shipping’s already included in the price so your box will arrive, ready to wear within 2-3 working days.

For non-Membership orders, standard 48hr shipping starts from £6.50.

We are not responsible for any delays when items are dispatched on time.

With your Membership, return shipping is included in the price but we no longer include the Returns Label in the parcel, instead you just need to generate one via your Account

Use the original packaging to pack all your non-purchased items then head to your account and click Generate New Returns Label.

You can view all the local Yodel drop off points here just show the QR code to the cashier to send back via any Yodel store.

Please do not return via InPost, or directly via a Royal Mail Postbox.

Need to swap an outfit, update your delivery details, or add an extra item to make the most of your next rental order before it's dispatched?

Just contact us as soon as possible and we’ll do our best to update your order.

Once an order has been processed and packed, we can’t always guarantee changes, so the sooner you get in touch, the better!

You can find your next billing date anytime in your Account Membership area.

1. Log in and head to 'My Membership'.
2. Your next billing date and upcoming box delivery window will be right at the top.
3. We’ll also send you a quick reminder email 2 days before your payment is due, so you have plenty of time to update your wishlist or pause if you need a break.

Your billing date is the same day each month (the anniversary of when you first joined).

If you’ve recently paused your account or changed your plan, your date won't change but if you un-pause between the usual payments dates, you'll be charged to unlock.

We recommend finalising your style selections in your Wishlist at least 48 hours before the renewal date.

This gives you time to build your curated box ready to order for us to ship the moment your new month kicks off.

Your next Membership box becomes available as soon as your most recent order is returned.

OR

You choose to unlock earlier by selecting to pay your next renewal payment sooner.

Just head to your account to make this request which will subsequently change future renewal payments.

Because we want to keep your wardrobe rotating without the wait, your next set of outfits will unlock the moment the return courier confirms your order is on its way back to us or as soon as you pay to bring your billing date forward.

Add outfits to fill your available slots and choose to buy extra at checkout if your next month needs more options!

Simply login then head to your Orders in your Account

You’ll see a ‘Buy to Keep’ price next to the outfit from your recent order, with super discounts already applied.

Once you complete the checkout, this item is yours - no need to send it back.

Please note: all purchases are final sale and cannot be returned.

You can hit pause whenever you need a break, directly from your Membership Zone.

1. Head to 'My Membership' and select 'Manage Membership'.
   
2. Choose 'Pause Membership'. You can pause for as long as you need, we’ll ask a short survey just to check if we can do anything better then you’ll get an email to confirm.
   
3. Once selected, your Membership will stay active until the end of your current billing cycle, so you can finish wearing your current styles but at the point of the next renewal date, you’ll need to buy or return all items
   

There are no restart or admin fees for pausing or restarting at any time.

You can cancel your membership at any time through your Membership area of your Account.

There are no long-term contracts or hidden "exit" fees, pause or cancel at any time as long as items are returned to us.

1. Log in and head to 'My Membership'.
2. Select 'Manage Membership' and then 'Cancel Membership'.
3. Follow the prompts to confirm along with a short survey.
   Your membership will remain active until the end of your current billing period, so you can enjoy your final set of styles until the end of the month period.

Before you go, have you considered Pausing?

Once you cancel, please ensure any items you currently have are returned by the end of your billing cycle.

If we haven't received your final box back, we’ll expect that you want to buy and keep items so will start sharing links to do so.

You can technically keep your items as long as you like, but in order to unlock and fill your next month's Membership box - two things need to happen.

Your Membership billing date needs to have passed and all unpurchased items need to be received and processed by our returns team.
Don't worry, we'll notify you when we receive the items back and when it's time to order your next box.

When you're ready to return them, just pop them back into the bag, choose your returns courier and follow their instructions

If you want to keep any items for good, just head to your Account to purchase them so we know they're not coming back.

Need help finding your Membership billing date - just login to your Account to view the next renewal date.

We do not offer refunds or credit on single unworn items from your Membership Order.

If something arrives and the fit isn't right, you can choose to swap your whole box early if you wish.

Head to your latest Order in the Membership section of your Account.
Choose to unlock early by selecting to pay your renewal payment early.

We’ll immediately unlock your next Membership Box early so you can choose new items ASAP

Just send back all items ASAP.

We don’t have a traditional "try-on" option, but we’ve built our Membership service so you’re never stuck with a look that doesn't work.

Our goal is to solve the "what to wear" dilemma before you even have to think about it.

Our Advice: Think of your first box as your "fit baseline." Once you know your sizes in our favourite brands, the process becomes effortless.

And remember, accidental damage is covered in all Membership orders, so you can focus on how you feel, not on the "what-ifs."

We do not offer refunds or rental credit on unworn returned items as per our T&Cs however you can request to add an extra item for just £10 to your next Membership box to help add back-ups sizes if needed.

We’ve updated our packaging to ensure your outfits arrive ready-to-wear.

Every item is now individually tucked into its own protective poly bag within your main delivery bag.

These poly bags are a direct result of your feedback- they provide an extra layer of protection against the elements during transit.

They are made from recycled materials and can be recycled with your other plastic bags, so you can feel as good about the planet as you do in your new outfit.

Why is my returns label missing?

To keep things streamlined and reduce unnecessary paper waste, we no longer include a physical returns label inside your package.

When you’re ready for your next swap, simply head to your Account > Membership and there, you can generate your digital label in seconds.

Please remember to keep your proof of postage until we’ve emailed to confirm your items have arrived safely back with us.

If you need to exchange an On-Demand (non-Membership) item, we can offer an exchange for a £10 fee on one outfit.

Please contact us here to arrange

Absolutely, we want to help you find your perfect outfits for the next month, if you would like advice on size and fit, or trending styles please do get in touch here one of our styling team will be happy to help. 

If you're new to Membership and you've signed up and paid but not yet ordered, our team will drop you a message welcoming you, offering recommendations, advice and styling tips too!