Top FAQs

Hirestreet is designed for the life you already have. Outfits for next month's plans ready to ship in a couple of days.

A wardrobe that flexes with your plans.
Rent 3 outfits for £39/month.
New Outfits. No Clutter. New brands to try, extend your style across every occasion.

Buy what you love.
Rotate when you need.

Add extra slots if you want, unlock early if you need to.

To generate your Returns Label, just login to your Account and click Generate Returns Label beside the order you're returning.

Use the original packaging to pack all your non-purchased items then show this barcode or quote the code at your nearest Yodel drop-off.

You can view all the local Yodel drop off points here - just show the digital barcode to the cashier to send back via any Yodel store and they will print a label for you and give you a receipt.

Please do not return via InPost, or directly via a Royal Mail Postbox.

All Sale returns will have the return shipping fee £3.50 deducted.

Rent 3 items for just £39 per month.
Look forward to getting dressed every day with our new and improved monthly Subscription.

Free shipping, returns, accidental damage cover and cleaning is included and you can easily pause or cancel any time.

Buy any you love with discount and keep forever

No minimum contract, no fees to cancel.

Need an extra item?

Add for just £10 extra - up to a maximum of 5 items

Want to refresh your next Subscription items early?
Simply return your non-purchased rental outfits altogether and select 'Pay Early' in your account. This will unlock your next set of slots immediately.

Note: This will permanently move your monthly billing date to today’s date.

Not sure if you're ready to commit?

We've got you - feel free to select your one-off rental and checkout for 30 days.
Shipping and accidental damage fees are charged extra.

We send orders via Evri across the UK including Northern Ireland with standard tracked 48hr delivery direct to your door.

Within your Subscription fee, shipping’s already included in the price so your box will arrive, ready to wear within 2-3 working days.

For non-Subscription orders, standard 48hr shipping starts from £6.50 or £9.99 for Northern Ireland postcodes.

We are not responsible for any delays when items are dispatched on time.

If you need to edit your order, update your delivery details, or add an extra item to make the most of your next rental order before it's dispatched, please contact us as soon as possible and we’ll do our best to update your order before midday daily.

Once an order has been processed and packed, we can’t always guarantee changes, so the sooner you get in touch, the better!

You can easily hit pause whenever you need a break, directly from your Account.

1. Head to 'My Subscription' once logged into your Account
   
2. Select 'Pause'. You can pause for as long as you need, we’ll just ask a short survey to check if we can do anything better - then you’ll get an email to confirm your account is on hold.
   
3. Once selected, your Subscription will stay active until the end of your current billing cycle, so you can finish wearing your current styles but at the point of the next renewal date, you’ll need to buy or return all items otherwise we will assume you want to keep them and send links to buy directly.

You can cancel your Subscription at any time through your My Subscription area of your Account.

There are no long-term contracts or hidden fees, you pause or cancel at any time as long as all non-purchased items are returned to us.

1. Log in and head to 'My Subscription'.
2. Select 'Cancel'.
3. Follow the prompts to confirm along with a short survey.
   Your Subscription will remain active until the end of your current billing period, so you can enjoy your final set of styles until the end of the month period.

Before you go, have you considered Pausing? It's as easy to pause when you need a break than cancel completely if you've just got a quieter month!

Alternatively, once you cancel, please ensure any items you currently have are returned by the end of your billing cycle.

If we haven't received your final box back, we’ll expect that you want to buy and keep items so will start sharing links to do so.

We’re updating our packaging to ensure your outfits arrive ready-to-wear.

Every item is now individually tucked into its own protective poly bag within your main delivery bag.

These poly bags are a direct result of your feedback - they provide an extra layer of protection against the elements during transit.

They are made from recycled materials and can be recycled with your other plastic bags, so you can feel as good about the planet as you do in your new outfit.

Why is my returns label not included?

To keep things streamlined and reduce unnecessary paper waste, we no longer include a physical returns label inside your package.

When you’re ready for your next swap, simply head to your Account > Subscription and there, you can generate your digital label in seconds.

Please remember to keep your proof of postage until we’ve emailed to confirm your items have arrived safely back with us.

(if you ordered before 23 March, please use the returns label included to send back via a Post Office only)

Yes you can buy outfits for fantastic discounts

Simply login to your Account, then head to your Orders.

You’ll see a ‘Buy to Keep’ price next to the outfit from your recent order, with these discounts already applied.

Once you complete the checkout, this item is yours - no need to send it back.

Please note: all purchases are final sale and cannot be returned.

You can find your next billing date in your Account Subscription area.

1. Log in and head to 'My Subscription'.
2. Your next billing date and upcoming box delivery window will be right at the top.
3. We’ll also send you a quick reminder email 2 days before your payment is due, so you have plenty of time to update your wishlist or pause if you need a break as long as your previous order has been returned.

Your billing date is the same day each month (the anniversary of when you first joined).

If you’ve recently paused your account or changed your plan, your date will remain the same as when you first joined.

Your next Subscription box becomes available as soon as your most recent order is returned and your renewal payment has been made (on your Subscription anniversary date)

Because we want to keep your wardrobe rotating without the wait, your next set of outfits will unlock the moment the return courier confirms your order is on its way back to us.

Add outfits to fill your available slots or choose to buy extra slots at checkout if your next month needs more options!

Then checkout and we'll ship your next box in 1-2 days!

How long can I keep my items?
You can keep your rentals for as long as you like -whether that is one month or longer!
As long as your subscription remains active, your monthly payments will continue, allowing you to keep your items for 30+ days.

How do I unlock my next month’s rentals?
When you are ready for a fresh set of outfits, you have two options:

Option 1: Wait for your monthly billing date
Once your monthly billing date has passed and you have returned your current items, your new slots will unlock. We will notify you via email as soon as it is time to order your next set.

Option 2: Refresh Early
If you want your next set of items before your billing date, return your current rentals and select ‘Pay Early’ in your account. This will unlock your next set of slots immediately.

Note: Choosing this option will permanently move your monthly billing date to this new date.

How do I return my items?

Pop your items back into their original packaging.
Generate a returns label via your online account.
Drop the parcel off at your nearest Yodel Drop Point.

While we do not offer refunds or credits for individual unworn items within a Subscription Order, we make it easy for you to order replacements

If the fit isn't right, you can swap your entire order for a fresh set of items at any time

To Unlock Your Next Order early:

Simply pop all previous items back via Yodel to complete the process.
Select 'Pay Early' to process your next renewal payment immediately.

This will instantly unlock your next set of subscription slots so you can choose new sizes or styles.

Note: Choosing to 'Pay Early' will permanently move your monthly billing date to today's date.

We don’t have a traditional "try-on" option, but we’ve built our new and improved Subscription service so you’re never stuck with a look that doesn't work.

Our goal is to solve the "what to wear" dilemma before you even have to think about it.

Our Advice: Think of your first box as your "fit baseline." Once you know your sizes in our favourite brands, the process becomes effortless.

We do not offer refunds or rental credit on unworn returned items as per our T&Cs however you can request to add an additional item slot for just £10 to your next Subscription box to help add back-ups sizes if needed.

If you need to exchange an On-Demand (non-Subscription) order, we can offer an exchange for a £10 fee on one outfit.

Please contact us here to arrange

It happens!

Whether it was tucked at the back of the wardrobe or accidentally left out of the packaging, we’ve made it simple to get it sorted.

If you don't want to buy and keep this rental, make sure to return it as soon as you can

• Pop a quick message to our team at support@hirestreetuk.com.
  This helps us manage our stock and prepare for their late arrival.
• Send it back ASAP: Please return the item as soon as possible using our returns portal in your account to generate a fresh label.
• Keep your receipt: As always, ensure you keep your proof of postage until we confirm the item has arrived safely at our warehouse.

We will contact you and share links to buy and keep an item if we can see outfits are not returned.

We reserve the right to cancel your Account or Subscription if we see continued misuse of the offer where items are not returned on time with On Demand orders (or 14 days after your Subscription Account is paused or cancelled) if items are not purchased.

Absolutely, we want to help you find your perfect outfits for the next month, if you would like advice on size and fit, or trending styles please do get in touch here one of our styling team will be happy to help. 

If you're new to Membership and you've signed up and paid but not yet ordered, our team will drop you a message welcoming you, offering recommendations, advice and styling tips too!