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Rat & Boa
Tell us your size and when you need your outfit delivered!
Once you have found something you love, select your size, rental period (choose from 4 to 16 days) and delivery date then add to bag. We recommend you book your delivery to arrive 2 days before your event.
You can also choose to add insurance to any of your items before proceeding to checkout, this will cover you against any accidental damages.
At checkout tell us where to ship the outfits and enter payment details. Please note, we charge a rental fee of £3 for every unique delivery date in your order. For multiple items with the same delivery date will only be charged this fee once.
When your outfits arrive please try them on - keeping the ribbon in place. Only remove the ribbon once you have decided to wear the outfit for your event.
We hope you love your outfit but if you don’t and need to exchange the item or return it for rental credit then please get in touch with [email protected]. Please note we only give rental credit for one unworn item per order.
We absolutely love seeing your gorgeous photos so please tag us - @hirestreetuk - to be featured on our Modelled By You page.
Our usual order packaging is resealable and will contain a returns label. Once you have worn your outfits please place them inside the returns bag and seal it. Orders sent in our suit carriers will contain and security tag. When you need to return your rentals, please place them back in the suit carrier, seal with the security tag and place the returns label in the front pouch on the outside of the carrier. You do not need to wash any of the clothes - we do that for you.
Please ensure that your return has been dropped off at the Post Office on or before midday on your designated return date. You can find information on your return date in the My Account section and also on your confirmation email. You must keep your proof of postage receipt - this is to ensure you are not unfairly charged in cases where Royal Mail have lost the items.
We love to hear your feedback - so we can make sure we are always improving - please do leave us a review if you have time.