This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Order today with Express Delivery for:

FAQs

You've got questions, we've got answers. We get it - for many of you rental is a new thing, and we want to make it as simple and easy as possible. We have tried to answer all of your rental FAQs here, but please do feel free to reach out to Customer Service if you need any more help.

Popular FAQs

How do I get in touch?

Our Customer Support team are available 09.30-15.30 Monday to Friday.

If you can't find the answer to your question, please feel free to raise a request and a member of our team will be in touch within 1 working day.

Do I need to clean my outfits before returning?

There's no need to wash or launder your outfits before returning - we do that for you!

How do I join Hire Life Rewards?

You'll automatically become a member of Hire Life Rewards when you make an account with us. If you had an account with us prior to our new site launch, you will become a member when you re-set your password. Hire Life Rewards is a new program that launched on 16th February 2024 and points can only be rewarded for eligible actions completed on and after this date.

How do I send my items back?

Please use the mailing bag your items arrived in to return your rentals. If you no longer have it, please use a suitable alternative.

Inside your order, you'll find a pre-paid returns label. Stick this label to your mailing bag, covering the old one.

Return your order at the Post Office before the end of your rental period. Please keep the proof of postage.

Why aren’t my login details working?

We recently launched our new website, if you are an existing Hirestreet customer you will have received an email with an activation link. Please find this in your inbox, and click on the link to activate your account on our new website. 

If you wish to generate a new activation link click here. 

Can I order for a future event?

On Hirestreet you can only book in-stock styles, but you get to keep them for the next 21 days.

If your event is happening within the next month or so, place your order today. If your event is in a few month's time, add your favourite styles to Saved Items. Come back the month before the event to place your rental order.

You can now be notified when your favourite styles are back in stock by selecting "Notify Me".

Can I buy my rental?

If you love your rental so much you would like to buy it, please let us know by filling out this short form and we can check if this is available for sale.

What is your returns policy?

In our 2 Item Hire Box we give you 2 dresses to make sure you have something that fits for your event so you essentially have a back up!

If you are unsure about your size, we recommend reading reviews and checking the size charts.

If you still are having issues, please contact our team so we can share options here

What happens if I damage something?

We get it—accidents can happen. If you want added peace of mind, consider adding our optional Accidental Damage Cover at checkout. Relax knowing any little mishaps are covered.

Please note, though, that Accidental Damage Cover doesn't protect against loss, theft, or unrepairable intentional damage.

Rental FAQs

I'm new to renting - how does it work?

We love that you are thinking about making your first rental order.

Firstly, decide whether you want to rent 1, 2 or 5 items. With Hire Box options you have your rentals for 21 days.

Most people rent 2 items for an event, but 5 if they are going on holiday or have several events coming up.

We recommend hiring outfits early if they are in stock, as popular items get booked out very fast - and even if your event is in a weeks' time, it just gives you plenty of time to try on and style!

With your 2 item Hire Box, we are giving you a back-up dress. You can get any two items on the site for just £30.

If they arrive and you love both, then you are more than welcome to wear both over the course of the next 21 days.

With a 5 item Hire Box, you simply get more outfits for your monies.

For the best site experience, we recommend adding your favourite styles to your saved items, from there you can easily add them to your Hire Box and keep an eye on when they are back in stock.

Once you have filled your Hire Box you are ready to check out.

We hope you love your first rental!

Do I need to keep outfits for the full rental period?

We understand that if you have an event, you may not need your items for the full 21 days, but customer feedback told us that you loved having the extra time with your outfits (to have the comfort that they fit and to have extra time to style)

P.S. Two Item Hire Box 21 day rentals are no more expensive than your 4 day rentals used to be, so you are basically getting 16 days for free!

Can I cancel my order?

Orders are typically dispatched the day they are made, so if you wish to cancel your order please get in touch straight away. We cannot guarantee that we will be able to cancel your order if it has already been processed and packed.

Can I amend my order?

Orders are typically dispatched the day they are made, so if you wish to amend your order please get in touch straight away. We cannot guarantee that we will be able to amend your order if it has already been processed and packed.

My outfit arrived with tags on - can I remove them?

Yes, please feel free to remove any tags or ribbons attached to your outfits when they are delivered.

What is Accidental Damage Cover?

At checkout you have an option to add Accidental Damage Cover to your rental outfits.

Accidental Damage Cover costs £5 for the 2 Item Hire Box and £8 for the 5 Item Hire Box.

This covers any repairable damage that happens during your rental period. If your rental is damaged during your rental period and can be fixed by our team when it's returned - your accidental damage cover will cover the cost of this fix. 

Please note, accidental damage cover does not provide cover against loss, theft or damage beyond repair. If your item is returned in an unrepairable state, we will be required to charge a replacement fee.

We strongly advise against using body tape and safety pins to alter garments, as this can often lead to irreparable damage. 

Please do not permanently tailor your rental.

Shipping FAQs

How much is standard shipping?

Standard shipping is £5.95 and your items will be delivered within 5 working days.

Please note, if you order over the weekend, items will be shipped the following Monday (or Tuesday if it is a bank holiday)

We use Royal Mail to ship all items for RM 48hr delivery and once dispatched cannot recall or amend delivery details.

How much is express shipping?

Express shipping is £7.95 and your items will be delivered within 2 working days.

Please note, if you order over the weekend, items will be shipped the following Monday (or Tuesday if it is a bank holiday)

We use Royal Mail to ship all items with RM 24hr service and cannot recall

When will my order arrive?

At Hirestreet we ship orders instantly (or on the nearest available working day).

If you have paid for Standard shipping your order will arrive in the next 5 working days.

If you have paid for Express shipping your order will arrive in the next 2 working days.

Please note, orders placed over the weekend will be dispatched on a Monday or the soonest available working day.

You will receive tracking information from Royal Mail once your order has been dispatched.

Where do you ship to?

We use Royal Mail as our courier and we only ship to UK postcodes incl Northern Ireland.

Account FAQs

Why aren’t my login details working?

We recently launched a new website,  if you are an existing Hirestreet customer you will have received an email with an activation link. Please find this in your inbox, and click on the link to activate your account on our new website. 

If you wish to generate a new activation link please click here. 

I didn’t receive an activation link what can I do?

If you wish to generate a new activation link please click here. 

Why can’t I see my old Hirestreet orders?

We have not migrated old orders to our new website, so you will only see orders made after the 15th Feb 2024 in your account section now.

If you need information about historic orders please get in touch with customer service 

Why has my Wishlist been wiped?

Our new site has new Wishlist functionality and therefore we were not able to bring your old Wishlist across.

We are sorry - we know this is a pain! As a thank you for starting a new Wishlist, when you add 10 items to it, you earn rewards through our new Members club. 

I have a future Hirestreet order but I can’t see it in my account?

If your order was made on our old Hirestreet website, it will still be in our system.

Please get in touch with customer service if you wish to make any adjustments to your order.

You will find all of your order details in the confirmation email you received when you made your order. 

Returns FAQs

How do I return my rentals?

To return your items, simply follow these steps:

1) Put your outfits back in the original packaging on or before your return date (if you have lost that please find a similar alternative)

2) Attach the pre-paid returns label to the front of the packaging (if you have lost one drop our team a message: support@hirestreetuk.com so they can send you a new one)

3) Seal the package and drop it at your nearest post-office on or before 12pm on the last day of your rental (if your rental ends on a weekend or bank holiday, please return it the next working day)

4) Make sure you keep your proof of postage

How much are returns?

Returns are free. There will be a pre-paid delivery label in your order when it arrives. Please keep this safe.

On or before the end of your rental period, please attach the pre-paid returns label to the front of your original packaging, seal, and drop at your nearest post office.

I have lost my returns label - what can I do?

No problem - we can send you a new one, just drop the team a message!

What is my return date?

You can find information on your return date in your Confirmation email

What if the post office is shut on my return date?

If your return date is a Sunday or a Bank Holiday please return your rentals before mid-day on the next available working day

Do I need a returns slip?

No, you do not need to include anything in your return package. All of our garments are RFID chipped, meaning our scanners can detect when they have arrived back at the warehouse

Still have questions?

Drop us a message and someone from our lovely customer team will get back to you