Our Customer Support team are available 09.30-15.30 Monday to Friday.

If you can't find the answer to your question, please feel free to raise a request and a member of our team will be in touch within 1 working day.

Please use the mailing bag your items arrived in to return your rentals. If you no longer have it, please use a suitable alternative.

Inside your order, you'll find a pre-paid returns label. Stick this label to your mailing bag, covering the old one.

Return your order at the Post Office before the end of your rental period. Please keep the proof of postage.

If you love your rental so much you would like to buy it, please let us know by filling out this short form and we can check if this is available for sale.

If you are unsure about your size, we recommend reading reviews and checking the size charts.

In the event your item doesn't fit, please contact our team here.

For items returned within 48 hours unworn (with ribbon attached) we will process a refund minus the shipping cost & restocking fee of £7.00 per item which covers our processing and cleaning costs, this will enable us to restock the item so it can be available for other customers. We will also provide you with a discount code for your next order.

You can return for free using the pre-paid returns label included in your order. If you have multiple items in your rental order and would like to return one early for a refund please contact us.

There's no need to wash or launder your outfits before returning - we do that for you!

You'll automatically become a member of Hire Life Rewards when you make an account with us. If you had an account with us prior to our new site launch, you will become a member when you re-set your password. Hire Life Rewards is a new program that launched on 16th February 2024 and points can only be rewarded for eligible actions completed on and after this date.

We recently launched our new website, if you are an existing Hirestreet customer you will have received an email with an activation link. Please find this in your inbox, and click on the link to activate your account on our new website. 

If you wish to generate a new activation link click here. 

On Hirestreet you can only book in-stock styles, but you get to keep them for the next 21 days.

If your event is happening within the next month or so, place your order today. If your event is in a few month's time, add your favourite styles to Saved Items. Come back the month before the event to place your rental order.

You can now be notified when your favourite styles are back in stock by selecting "Notify Me".

We get it—accidents can happen. Our rental price now includes Accidental Damage Cover. So you can relax knowing any little mishaps are covered.

Please note, though, Accidental Damage Cover doesn't protect against loss, theft, or unrepairable intentional damage.

We love that you are thinking about making your first rental order.

Firstly, decide what you'd like to rent by adding items to your wish list and using our personalised edit to find something right for you.

We recommend hiring outfits early if they are in stock, as popular items get booked out very fast - and even if your event is in a weeks' time, it just gives you plenty of time to try on and style! At the moment, you can rent an item with us for up to 21 days from the order date.

Once you have selected your outfit(s), you are ready to check out.

We hope you love your first rental!

We understand that if you have an event, you may not need your items for the full 21 days, but customer feedback told us that you loved having the extra time with your outfits (to have the comfort that they fit and to have extra time to style)

Orders are typically dispatched the day they are made, so if you wish to cancel your order please get in touch straight away. We cannot guarantee that we will be able to cancel your order if it has already been processed and packed.

Orders are typically dispatched the day they are made, so if you wish to amend your order please get in touch straight away. We cannot guarantee that we will be able to amend your order if it has already been processed and packed.

Yes, please feel free to remove any tags or ribbons attached to your outfits when they are delivered.

All orders placed after 24th April now include Accidental Damage Cover as standard.

This covers any repairable damage that happens during your rental period. If your rental is damaged during your rental period and can be fixed by our team when it's returned - your accidental damage cover will cover the cost of this fix. 

Please note, accidental damage cover does not provide cover against loss, theft or damage beyond repair. If your item is returned in an unrepairable state, we will be required to charge a replacement fee.

We strongly advise against using body tape and safety pins to alter garments, as this can often lead to irreparable damage. 

Please do not permanently tailor your rental.

Standard shipping is £5.95 and your items will be delivered within 5 working days.

Please note, if you order over the weekend, items will be shipped the following Monday (or Tuesday if it is a bank holiday)

We use Royal Mail to ship all items for RM 48hr delivery and once dispatched cannot recall or amend delivery details.

Express shipping is £7.95 and your items will be delivered within 2 working days.

Please note, if you order over the weekend, items will be shipped the following Monday (or Tuesday if it is a bank holiday)

We use Royal Mail to ship all items with RM 24hr service and cannot recall

At Hirestreet we ship orders instantly (or on the nearest available working day).

If you have paid for Standard shipping your order will arrive in the next 5 working days.

If you have paid for Express shipping your order will arrive in the next 2 working days.

Please note, orders placed over the weekend will be dispatched on a Monday or the soonest available working day.

You will receive tracking information from Royal Mail once your order has been dispatched.

We use Royal Mail as our courier and we only ship to UK postcodes incl Northern Ireland.

We recently launched a new website,  if you are an existing Hirestreet customer you will have received an email with an activation link. Please find this in your inbox, and click on the link to activate your account on our new website. 

If you wish to generate a new activation link please click here. 

If you wish to generate a new activation link please click here. 

We have not migrated old orders to our new website, so you will only see orders made after the 15th Feb 2024 in your account section now.

If you need information about historic orders please get in touch with customer service 

Our new site has new Wishlist functionality and therefore we were not able to bring your old Wishlist across.

We are sorry - we know this is a pain! As a thank you for starting a new Wishlist, when you add 10 items to it, you earn rewards through our new Members club. 

If your order was made on our old Hirestreet website, it will still be in our system.

Please get in touch with customer service if you wish to make any adjustments to your order.

You will find all of your order details in the confirmation email you received when you made your order. 

To return your items, simply follow these steps:

1) Put your outfits back in the original packaging on or before your return date (if you have lost that please find a similar alternative)

2) Attach the pre-paid returns label to the front of the packaging (if you have lost one drop our team a message: support@hirestreetuk.com so they can send you a new one)

3) Seal the package and drop it at your nearest post-office on or before 12pm on the last day of your rental (if your rental ends on a weekend or bank holiday, please return it the next working day)

4) Make sure you keep your proof of postage

Returns are free. There will be a pre-paid delivery label in your order when it arrives. Please keep this safe.

On or before the end of your rental period, please attach the pre-paid returns label to the front of your original packaging, seal, and drop at your nearest post office.

No problem - we can send you a new one, just drop the team a message!

You can find information on your return date in your Confirmation email

If your return date is a Sunday or a Bank Holiday please return your rentals before mid-day on the next available working day

If you are unhappy with your purchased item, you must notify us by contacting support@hirestreetuk.com within 14 days of receiving your item. Please note, we have a restocking fee of £7 for all retail returns which enable us to clean and restock the item in our warehouse. We will process your refund minus the shipping costs and restocking fee once the item has been received in our warehouse.