FAQs

You can get in touch with us daily between 09.00-16.30 Monday to Friday and a member of our Customer Service team will get back to you as soon as they can, normally within 1 working day.

The quickest way to contact us is here or your can email us on support@hirestreetuk.com

Returning your rentals is easy. Please put all of your rented items into the original packaging, attach the pre-paid returns label over your original delivery label and drop your parcel at the Post Office. Please keep proof of postage until you have been notified that your rentals have arrived back to the warehouse safely. 

If you have lost your returns label use this link to request a new one. You'll need the order reference from your confirmation email.

Absolutely, we want to help you find your perfect outfits for the next month, if you would like advice on size and fit, or trending styles please do get in touch and one of our styling team will be happy to help. 

If your return date is a Sunday or a Bank Holiday please return your rentals before mid-day on the next available working day

Please do not wash or dry-clean your outfits at home - we do that for you. We have an expert cleaning team - who carefully wash each item to ensure it does not get damaged in the process. 

Orders are typically dispatched within 1 working day of your order being placed. Should you need to cancel your order, please contact us immediately and we'll do our best to help. We cannot guarantee that we will be able to cancel your order if it has already been processed and packed.

Yes. If you would like to buy one of the items you have rented, you can do so in your Account. Simply click on the order, and then select the item you wish to buy. 

Please note, you must purchase your items before the end of your rental period.

All items purchased during your rental are discounted, but the % discount on RRP will vary by item depending on factors such as upcoming rental demand. 

You must return all items that you have not purchased on or before the final day of your rental period.

We recently launched our new website, if you are an existing Hirestreet customer you will have received an email with an activation link. Please find this in your inbox, and click on the link to activate your account on our new website. 

If you wish to generate a new activation link click here. 

If you wish to amend your order please contact us straight away to remove/ swap or amend contact details. We cannot guarantee that we will be able to amend your order if it has already been processed and packed.

Yes, please feel free to remove any retail tags attached to your outfits when they are delivered. This just means you are the first person to rent that item!

All orders (both Subscription and On Demand) include Accidental Damage Cover as standard.

If your rental is damaged during your rental period and can be fixed by our team when it's returned - we will cover the cost of repairs. 

Please note, accidental damage cover does not provide cover against loss, theft or damage beyond repair. If your item is returned in an unrepairable state, we will be required to charge a replacement fee.

We strongly advise against using body tape and safety pins to alter garments, as this can often lead to irreparable damage. Please do not permanently tailor your rental.

We use Royal Mail as our courier and we only ship to England, Wales, Scotland, Channel Islands and Northern Ireland

You pay £75 a month, we give you access to 5 items on rotation. There are no hidden fees, your £75 monthly payment includes the cost of shipping and damage cover. 

As a subscriber, you can rent any of the items on our website (meaning most subscribers save hundreds of pounds a month by renting instead of buying). 

You are then ready to check out!

We'll deliver your rental ASAP via tracked Royal Mail courier.

You can pause or cancel your subscription at any time.

Your order will arrive within 3-4 working days from the date of order. You will receive tracking information from Royal Mail once your order has been dispatched.

You can cancel your subscription at any time. If you cancel your subscription, you must return all items you have in your current rental order on or before your next billing date.

To cancel, just go to your account section, and "Subscription Settings".

If you are not sure about cancelling, you can pause your subscription indefinitely (no more payments will be taken until you resume), or you can opt to skip the next few months!

Standard shipping is included in your subscription price. You will not be charged extra for shipping. You will receive a pre-paid returns label with every delivery.

There is not an option to upgrade to Express or faster shipping as this cost is included in the subscription monthly fee.

We use Royal Mail to send all orders.

And we offering shipping to England, Wales, Scotland, Northern Ireland and the Channel Islands.

You can keep your rentals for as long as you like. 

Most subscribers return their outfits after 30 days (on their next billing date) - so they can unlock the 5 items they would like for the next month, but if you love the outfits you currently have you can keep them until you are ready for your next outfits. 

If you love your outfits so much you want to keep them forever, you can buy them at big discounts in your account section at any point during your rental.

Yes of course, if you have worn all your outfits and would like to send them back please just pop them in the original packaging, attach the pre-paid returns label and drop them at the Post Office. 

Please note, you will not be able to order your next month's outfits until two things have happened: you have returned your current rentals and your next billing date has passed.

To order your next rotation of outfits, 2 things need to have happened: you need to have returned your current rentals and your next billing date needs to have passed.

Please note, to enable you to get the most out of your subscription you do not need to wait for your current rentals to get back to our warehouse - you just need to have dropped every item you have not purchased at the Post Office. Once you have done this, your new subscription slots will unlock within a few hours. 

Please do get in touch if you have dropped your items off at the Post Office and your subscription has not unlocked.

Yes absolutely, you can pause your subscription at any time. To pause just head to Subscription Settings in your account.

When you pause your subscription payments will be paused indefinitely. Payments will only be taken again if you resume your subscription.

If you have paused your subscription (i.e. it is no longer active), you must return any rentals on or before your next billing date to avoid late charges. You will not be able to order your next 5 rentals until you resume your subscription.

If you are going away for a few months, or have a quiet month coming up you can always opt to Skip the upcoming months if easier!

We do not offer refunds, exchanges or rental credit on items returned unworn in subscription orders

Shipping is £6.50 for Standard shipping or £8.50 for Express shipping.

We use Royal Mail to send all orders and ship to England, Wales, Scotland, Northern Ireland and the Channel Islands.

Your order will arrive within 5 working days if you choose standard shipping.

You will receive tracking information from Royal Mail once your order has been dispatched.

Please note, your order can arrive up until 7pm on the first day of rental depending on Royal Mail's delivery schedule for your area

On Demand rentals are 21 days long. You can find details of your chosen rental period on your confirmation email and in your Account Section.

We understand that if you have an event, you may not need your items for the full rental period. Feel free to return your items sooner!

We do not offer refunds but we do offer a Fit Guarantee on On Demand Rental orders.

Our Fit Guarantee means that if an item you've rented doesn't fit or is not suitable then you can claim rental credit for one item returned unworn per order (minus a £5 rental cleaning fee).

All items (even unworn items that have only been tried on) go through our professional cleaning process once returned to ensure they are ready for the next customer.

Complete this short form to request your rental credit which will be shared once we've processed your returned order.