Refund policy

General:

Hirestreet is a fashion rental service. When you place an order with us you are entering into a rental agreement. You must return all rented items to us, unless you have opted to purchase them during your rental period. If you do not return items to us, we reserve the right to charge you Late Fees (capped at the RRP value of the non-returned garments).

We do not offer refunds, unless we have failed to deliver on the rental service agreement we have made with you when you placed your order. Failure to deliver on this agreement would mean that items have not arrived in a wearable state, or they have not arrived on or before your rental start date.

On Demand Rentals:

On Demand Rentals are non-subscription orders. When you place an OnDemand rental order you will receive a confirmation email which states your rental period. You must return your rental items on or before the last day of your rental period. To return your items, attach the pre-paid label to your packaging and drop at the nearest Post Office.

We do not offer Refunds on unworn rental items however you can request an exchange on one rental item per order for a £10 fee.

Subscription Rentals:

Subscribers pay a monthly fee for up to 5 items. To place a subscription order, you first purchase your subscription plan. You can manage your subscription in your account, you can pause, skip or cancel your subscription at any time.

When you have an active subscription, you will have a series of rental slots in your account that you can fill with outfits. You return your items whenever you wish i.e. you may keep the same items for 2 months or you can swap them after 30 days.

Your next rental slots will not unlock until you have returned all rented items (that you have not opted to purchase) to the Post office and after the billing date is passed again

We do not offer refunds or rental credit on subscription items returned unworn. As a subscriber you are already paying less than £15 an item, to be able to offer this level of affordability unfortunately we cannot offer rental credit.

Items Purchased In Your Rental:

You may purchase items you have rented in your account section during your rental period. These items are available to buy at significant discounts on RRP. If you have purchased one of your rentals, you simply keep it and do not need to return it on your stated return date. You must return all other non-purchased items on or before this date.

These items are treated as Final Sale - they cannot be returned for a Refund because you have already tried them on before you have purchased them.

On Site Purchases:

All items sold through our online store are heavily discounted clearance stock. Because of this, we don’t accept returns or exchanges for unwanted items or change of mind.

Please note: this does not affect your statutory rights. You’re still entitled to a refund, repair, or replacement if an item is faulty, damaged, or not as described. If you believe your item is defective, please notify us by contacting support@hirestreetuk.com within 14 days of receiving your order and we’ll make it right.

Please note, we do not offer refunds on our Briefs or Underwear Products.