Top FAQs

Hirestreet is designed for the life you already have.

We know you're busy, so we’ve sorted the details so you can walk out the door feeling effortless and considered.

We’ve reimagined rental for the way you actually live.
Not just the 'once-in-a-lifetime' outfits but also every-single-weekend' confidence - because your Monday to Friday (and everything in between) deserves a better wardrobe too.

Our Hirestreet Membership is an exclusive way to enjoy a selection of styles delivered straight to your door - all ready to wear and designed to help you feel confident.

Free shipping, returns, accidental damage cover and cleaning included and you can pause or cancel any time.

5 items for just £85 per month.

Need an extra item?
Add for just £10 extra

When you’re done, just return using the prepaid returns label included

Not sure if you're ready to commit?

We've got you - feel free to select your one-off rental and checkout for 30 days.
Shipping and accidental damage fees are charged extra.

We send everything via Royal Mail across the UK (excluding Northern Ireland) with standard tracked 48hr delivery.

With your Membership, shipping’s already included in the price so your box will arrive straight to your door, ready to wear within 2-3 working days.

If you need your outfits in a hurry, you can pay to upgrade your order to express shipping for a £5 fee.

This is a tracked 24 hour service, so your order is estimated to be delivered within 2 working days.

For non-Membership orders, standard shipping starts from £6.50.

We are not responsible for any delays when items are dispatched on time.

Need to swap an outfit, update your delivery details, or add an extra item to make the most of your next Membership box before it's dispatched?

Just contact us as soon as possible and we’ll do our best to update your order.
Please note if you’re looking to add an additional outfit slot, on top of your 5 items, there is a £10 charge due.

Once an order has been processed and packed, we can’t always guarantee changes, so the sooner you get in touch, the better!

Simply login then head to your Orders in your Account

You’ll see a ‘Buy to Keep’ price next to the outfit from your recent order, with super discounts already applied.

Once you complete the checkout, this item is yours - no need to send it back.

Please note: all purchases are final sale and cannot be returned.

You can hit pause whenever you need a break, directly from your Membership Zone.

1. Head to 'My Membership' and select 'Manage Subscription'.
   
2. Choose 'Pause Membership'. You can pause for as long as you need, we’ll ask a short survey just to check if we can do anything better then you’ll get an email to confirm.
   
3. Once selected, your Membership will stay active until the end of your current billing cycle, so you can finish wearing your current styles but at the point of the next renewal date, you’ll need to buy or return all items
   

There are no restart or admin fees for pausing or restarting at any time.

You can cancel your membership at any time through your Membership area of your Account.

There are no long-term contracts or hidden "exit" fees, pause or cancel at any time as long as items are returned to us.

1. Log in and head to 'My Membership'.
2. Select 'Manage Subscription' and then 'Cancel Membership'.
3. Follow the prompts to confirm along with a short survey.
   Your membership will remain active until the end of your current billing period, so you can enjoy your final set of styles until the end of the month period.

Before you go, have you considered Pausing?

Once you cancel, please ensure any items you currently have are returned by the end of your billing cycle.

If we haven't received your final box back, we’ll expect that you want to buy and keep items so will start sharing links to do so.

We do not offer refunds or credit on unworn items.

If you need to exchange an item, we can offer an exchange for a £10 fee to swap on one outfit per order (excluding Membership orders).

Please contact us here to arrange an exchange for a £10 deduction off the Rental Outfit fee.

All items in our Sale online store are clearance stock, so we don’t accept returns or exchanges for change of mind if unsuitable.

But don’t worry -  your statutory rights still apply so if something arrives faulty, damaged, or not as described, let us know within 14 days at support@hirestreetuk.com and we’ll sort it out right away.

Please note, any faulty/ damaged Sale item purchase returns must have the black ribbon attached to qualify for a refund

Please note, we can’t offer refunds on Briefs or Underwear products.

Absolutely, we want to help you find your perfect outfits for the next month, if you would like advice on size and fit, or trending styles please do get in touch here one of our styling team will be happy to help. 

If you're new to Membership, if you've signed up and paid but not yet ordered, our team will drop you a message welcoming you, offering recommendations, advice and styling tips via WhatsApp too!