Subscription FAQs

Hirestreet is designed for the life you already have. Outfits for next month's plans ready to ship in a couple of days.

A wardrobe that flexes with your plans.
Rent 3 outfits for £39/month.
New Outfits. No Clutter. New brands to try, extend your style across every occasion.

Buy what you love.
Rotate when you need.

Add extra slots if you want, unlock early if you need to.

Revisit your saved items in your Wishlist or browse our site to view brands you love adding outfits to fill your available Subscription slots.

Add extra slots for just £10 each on the months you need more options.

Then add items to your basket ready to checkout!

We'll ship your order in a few days.

To save your favorite outfits and prepare for your next month's curated box, follow these simple steps:

• Explore and Save: As you browse our collection of favorite brands, look for the pieces you love most.
  
• Curate Your Looks: By saving items, you can see how they all work together, building a box that makes an impact.
  
• Plan Ahead: We recommend finalising your style selections in your Wishlist at least 48 hours before your next billing date so you can place your order as soon as the renewal date passes

Using your Wishlist makes the rental process effortless and considered.

Instead of endless scrolling, your saved items keep you ready for wherever you’re headed next month. If you ever decide to pause your subscription, don’t worry - we’ll keep all your saved items and style preferences exactly where you left them for when you return.

Our Advice: Think of your Wishlist as your personal styling gallery. Having it ready to go means you can refresh your wardrobe without the wait as soon as your previous order is returned.

We know some months are busier than others - whether it’s a wedding-packed June or a holiday that needs a little more variety.

You can add additional rental slots to your standard membership to ensure you have a look for every moment that matters.

Additional items are just £10 each

Add items when placing your order and pay for them at checkout to release the slots to add more items to your Subscription Box.

You can add a max of 5 extra items to your order.

We send orders via Evri across the UK (excluding Northern Ireland) with standard tracked 48hr delivery direct to your door.

Within your Subscription fee, shipping’s already included in the price so your box will arrive, ready to wear within 2-3 working days.

For non-Subscription orders, standard 48hr shipping starts from £6.50.

When returning your order, you just need to generate your digital Returns Label in your account to return via your nearest Yodel Drop-Off
Please note:

For any legacy rental orders booked before 23rd March 2026, where a Royal Mail prepaid returns label was included in your order, please ensure you return via your nearest Post Office and retain your proof of postage.

We are not responsible for any delays when items are dispatched on time.

You can easily hit pause whenever you need a break, directly from your Account.

1. Head to 'My Subscription' once logged into your Account
   
2. Select 'Pause'. You can pause for as long as you need, we’ll just ask a short survey to check if we can do anything better - then you’ll get an email to confirm your account is on hold.
   
3. Once selected, your Subscription will stay active until the end of your current billing cycle, so you can finish wearing your current styles but at the point of the next renewal date, you’ll need to buy or return all items otherwise we will assume you want to keep them and send links to buy directly.

You can cancel your Subscription at any time through your My Subscription area of your Account.

There are no long-term contracts or hidden fees, you pause or cancel at any time as long as all non-purchased items are returned to us.

1. Log in and head to 'My Subscription'.
2. Select 'Cancel'.
3. Follow the prompts to confirm along with a short survey.
   Your Subscription will remain active until the end of your current billing period, so you can enjoy your final set of styles until the end of the month period.

Before you go, have you considered Pausing?

It's as easy to pause when you need a break than cancel completely if you've just got a quieter month!

Alternatively, once you cancel, please ensure any items you currently have are returned by the end of your billing cycle.

If we haven't received your final box back, we’ll expect that you want to buy and keep items so will start sharing links to do so.

You can save one shipping address to your account at a time.
If you need to update it, you can do so in your My Account

Please note: we are not able to ship outside of the UK

If you need to update your payment method, please contact our customer service team directly.

We require a valid debit or credit card on file to authorise your monthly payments.
Keeping this updated ensures your membership doesn't get suspended due to an expired card or insufficient funds.

We'll send you a secure link then once updated, your membership will continue to automatically renew on your usual billing date each month

Returning is simple and included in the cost of your Membership
Generate a returns label in your Account which is valid for 7 days

Pack the items in the original packaging, attach the label or use the downloaded QR code to return at any Evri ParcelShop/ Post Office or Locker and you're good to go.

Please keep your proof of postage

Your next set of slots will unlock as soon as your most recent order is returned and your next monthly renewal date has passed.
We’ll have you ready for whatever is on your calendar next in no time!

To keep our Subscription service streamlined and effortless, we ask that all unpurchased items from your current rotation are returned together.
Please do not send 1 or 2 items back.

Your next set of rental slots will only unlock once our warehouse confirms your full return.

If you've found a piece that you simply can't part with yet, you have a few options:

• Buy to Keep: If a piece just "clicks," you can purchase it at a significant discount directly through your Subscription Zone. Once purchased, it’s yours to keep forever, and you don’t need to send it back with your swap.
  
• Keep Items Longer: As a Subscriber, you can keep your items for as long as you wish. If you aren't ready to swap anything yet, you can hold onto the entire box for another month; just keep in mind your next billing cycle will continue as usual.
  
• Rent it Again: If you want to refresh most of your look but keep one specific style, simply send your current box back and add that item to your Wishlist to be included in your next curated rotation.

We do not permit swaps on one item per order

No washing, no dry cleaning, no fuss. We take care of the professional cleaning so you can just wear, repeat, and return.

Feel free to remove all clothing retailer swing tags when recevied
It just might mean you're the first to wear - bonus!

Sometimes a piece just clicks. If you love it, you can keep it. Head to your Order details in the Account area to see the "Buy to Keep" price. Once paid, no need to return!

There are two reasons why a charge might occur after you have requested to pause or cancel:

• Timing of the Return: Your Subscription remains active until the end of your current billing period.
  To avoid further charges, all rental items must be returned to Hirestreet by the end of that cycle or we will think you're keeping items longer.
  
• Logistics Confirmation: If we haven't received your final box back, your account may remain in a "Pending" state until the returns are updated.
  
  Your Account will update only once the courier confirms your return is on its way.
  
  We recommend dropping your box off at least 24–48 hours before your next billing date to ensure the tracking is updated in time for our system to close your cycle without an automated charge.
  
  Always keep your proof of postage until you receive our confirmation email stating your items have arrived safely.

Real life happens in these clothes, and we get it. Accidental damage cover is included in your Subscription, so you can focus on how you feel, not the "what-ifs".
If it’s a minor spill or a zip mishap, don’t worry - we’ve got you.

While we cover accidents, we don't tolerate disrespect of rental items. If an item is damaged beyond repair through negligence, a replacement fee up to the RRP may apply.

It happens!

Whether it was tucked at the back of the wardrobe or accidentally left out of the box, we’ve made it simple to get it sorted

If you don't want to buy and keep this rental, make sure and return as soon as you can to keep unlocking your next set of rentals

• Let us know right away: Pop a quick message to our team at support@hirestreetuk.com.
  This helps us manage our stock and prepare for its late arrival.
• Send it back ASAP: Please return the item as soon as possible using our returns portal in your account to generate a fresh label.
• Keep your receipt: As always, ensure you keep your proof of postage until we confirm the item has arrived safely at our warehouse.

We will contact you and share links to buy and keep an item if we can see outfits are not returned.

We reserve the right to cancel your Account if we see continued misuse of the offer where items are not returned on time nor purchased

You can refer your friends to Hirestreet and reap the rewards!

Go to the Referral section of My Account for easy referring with your personal code and referral link to give them £10 off their first order.

Your friends can use your unique discount code at checkout to get £5 off their first order. Once your friend has checked out, you'll receive 150 reward points!

Once you’ve lived in your items, head to your Order History within your Account

Write Your Reviews:
Select the item you'd like to talk about and share your thoughts on how it looks, feels, and fits.

Help Others Decide: Your feedback on whether a brand runs small or has a bit of stretch is invaluable for other members looking for their next look.

By sharing real-life reviews, you help others see how an item fits on women with similar shapes, making the rental process more effortless and considered for everyone.

10 points - Leave a product review
20 points - Leave a photo review
150 points - Refer a friend (then they get £5 off too!)

Redeem points for ££s savings off your Subscription.

We’ve evolved! Our new membership is designed to be even more effortless and considered than ever!

As an existing Subscription customer, you will have the flexibility to choose whether to:

• Stay as you are: If you’re happy with your current setup, you don’t need to do a thing right now.
• Switch to the new Membership plan: If you're ready for a more curated experience with a streamlined Membership, the option to add more slots and unlock boxes earlier, you can opt to migrate your account
  

Ready to make the move?
Just head to your Account and select to cancel - all previous non-purchased items need to be returned first

You can then rejoin once cancelled ready for all the new benefits of our latest Membership!