Delivery, returns & late fees
Find detailed information here, or pop up and chat to our advice team.
Covid 19 Update: Unfortunately we are unable to dispatch orders until the 30th April, we will continue to follow government advice to protect our staff and community
Browse the Hirestreet website to find your favourite outfits. Once you have found something you love click into the product, on the right hand side select your size, rental period and delivery date and then add to bag. Please note that all outfits are available to hire from 4 to 16 days. If you have any questions about size/fit our online chat team will be more than happy to help.
Before proceeding to checkout, review all the items in your bag to ensure you are happy with your chosen rental dates. You can opt to add insurance for any of your items at this stage. This will cover you for accidental damages.
At checkout tell us where to ship your outfits. Please note, we charge a fee of £5 for every unique delivery date in your order. If you have multiple items being delivered on the same date you will only be charged this fee once.
When your outfits arrive please try them on - keeping the ribbon in place. Only remove the ribbon once you have decided to wear the outfit for your event.
We hope you love your outfit but if you don’t and need to exchange the item or return it for rental credit then please get in touch with [email protected] within 48 hours of it being delivered.
We absolutely love seeing your gorgeous photos so please tag us - @hirestreetuk - to be featured on our Modelled By You page
A pre-paid returns bag is included in every order. Once you have worn your outfits please place them inside the returns bag and seal it. You do not need to wash them - we do that for you.
Please ensure that your return has been dropped off at the Post Office on or before midday on your designated return date. You can find information on your return date in the My Account section and also on your confirmation email. You must keep your proof of postage receipt - this is to ensure you are not unfairly charged in cases where Royal Mail have lost the items.
We love to hear your feedback - so we can make sure we are always improving - please do leave us a review if you have time.
If you are not happy with how your item looks, please let us know within 48 hours of it arriving and we can arrange an exchange or give you rental credit.
You will need to book out the exchange item through our website and we will provide an exchange code to put in at checkout. Exchanges must be processed by 12pm to get delivery for the following day. Please note that you will need to pay for delivery again.
The rental credit will be equal to the value of your returned item and can be used on a future order within 6 months. Please note that rental credit can only be given for one unworn item per order, and you will be charged the delivery fee again when making a booking using rental credit. If you have items for different dates, any items that have a delivery date within one week of each other will be considered as one order.