On Demand Rental FAQs

Hirestreet is designed for the life you already have. Outfits for next month's plans ready to ship in a couple of days.
Wear more. Buy Less.

Choose from:

Subscription, a wardrobe that flexes with your plans.

5 outfits for £75/month.
New Outfits. No Clutter.
Buy what you love. Rotate when you need. Shipping and Accidental Damage cover included.

Or,

Rent on-demand (one-off) outfits for moments that matter

Rent any item for 30 days with on-demand. Wear it, return it. Shipping and Accidental Damage Cover charged extra

We send orders via Evri across the UK, now including Northern Ireland with standard tracked 48hr delivery direct to your door.

For non-Subscription orders, standard 48hr shipping starts from £6.50, or £9.99 for Northern Ireland orders.

We are not responsible for any delays when items are dispatched on time.

All return shipping is included in the price but we no longer include the Returns Label in the parcel, instead you just need to generate one via your Account next to the order you're returning.

Use the original packaging to pack all your non-purchased items then head to your account and click Generate New Returns Label then show this barcode or quote the code at your nearest Evri ParcelShop with print label facilities.

You can view all the local Evri drop off points here

Please do not return via InPost, or directly via a Royal Mail Postbox.

If you need to edit your order, update your delivery details, or add an extra item to make the most of your next rental order before it's dispatched, please contact us as soon as possible and we’ll do our best to update your order before midday daily.

Once an order has been processed and packed, we can’t always guarantee changes, so the sooner you get in touch, the better!

We’re updating our packaging to ensure your outfits arrive ready-to-wear.

Every item is now individually tucked into its own protective poly bag within your main delivery bag.

These poly bags are a direct result of your feedback - they provide an extra layer of protection against the elements during transit.

They are made from recycled materials and can be recycled with your other plastic bags, so you can feel as good about the planet as you do in your new outfit.

Why is my returns label not included?

To keep things streamlined and reduce unnecessary paper waste, we no longer include a physical returns label inside your package.

When you’re ready for your next swap, simply head to your Account > Order and there, you can generate your digital label in seconds.

Please remember to keep your proof of postage until we’ve emailed to confirm your items have arrived safely back with us.

Yes you can buy outfits for fantastic discounts

Simply login to your Account, then head to your Orders.

You’ll see a ‘Buy to Keep’ price next to the outfit from your recent order, with these discounts already applied.

Once you complete the checkout, this item is yours - no need to send it back.

Please note: all purchases are final sale and cannot be returned.

We don’t have a traditional "try-on" option,

We do not offer refunds or rental credit on unworn returned items as per our T&Cs however you can request an exchange on one item per order minus a £10 fee.

If you need to exchange an On-Demand (non-Subscription) order, we can offer an exchange for a £10 fee on one outfit.

Please contact us here to arrange

It happens!

If you don't want to buy and keep this rental, make sure to return it as soon as you can

• Pop a quick message to our team at support@hirestreetuk.com.
  This helps us manage our stock and prepare for their late arrival.
• Send it back ASAP: Please return the item as soon as possible using our returns portal in your account to generate a fresh label.
• Keep your receipt: As always, ensure you keep your proof of postage until we confirm the item has arrived safely at our warehouse.

We will contact you and share links to buy and keep an item if we can see outfits are not returned.

We reserve the right to cancel your Account or Subscription if we see continued misuse of the offer where items are not returned on time with On Demand orders.

Absolutely, we want to help you find your perfect outfits for the next month, if you would like advice on size and fit, or trending styles please do get in touch here one of our styling team will be happy to help. 

If you're new to Membership and you've signed up and paid but not yet ordered, our team will drop you a message welcoming you, offering recommendations, advice and styling tips too!