Terms & Conditions

TERMS & CONDITIONS OF WEBSITE

WHO WE ARE AND HOW TO CONTACT US

www.hirestreetuk.com is a site operated by Hirestreet Limited (“We”).  We are registered in England and Wales under company number 11070982 and have our registered office at 10 Brandling Park, Brandling Park, Newcastle Upon Tyne, NE2 4QA.

We are a private limited company.

To contact us, please email help@hirestreetuk.com.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms, you must not use our site.  We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

The terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy & Cookie Policy
  • Our Terms & Conditions of Supply
  • Our Acceptable Use Policy

If you purchase goods from our site, our terms and conditions of supply will apply to the sales.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time.  Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.  We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.  We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.  We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly  notify us at help@hirestreetuk.com.

HOW YOU MAY USE MATERIAL ON OUR SITE

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining permission to do so from us.

If you print off, copy or download any part of our site in breach of the terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON THE INFORMATION ON THIS SITE

The content on our site is provided for general information only.  It is not intended to amount to advice on which you should rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site.  This information and these materials  have not been verified or approved by us.  The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us at help@hirestreetuk.com.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy & Cookie Policy.

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.  This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary.  You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.  The rights you license to us are described below in “Rights you are giving us to use material you upload”.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.  You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.  You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where non exists.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact help@hirestreetuk.com.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES

If you are a consumer, please note that these terms of use, their subject matter and their formation are governed by English law.  You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law.  We both agree to the exclusive jurisdiction of the courts of England and Wales.

OUR TRADE MARKS ARE REGISTERED

HIRESTREET is a UK registered trademark of Hirestreet Limited.  You are not permitted to use it without our approval.

TERMS AND CONDITIONS OF SUPPLY

These are the terms and conditions on which we supply products to you.  Please read these terms carefully before you submit your order to us.  These terms tell you who we are, who we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  If you think that there is a mistake in these terms, please contact us to discuss.

We are Hirestreet Limited, a company registered in England and Wales under company number 11070982 and have our registered office at 10 Brandling Park, Brandling Park, Newcastle Upon Tyne, NE2 4QA.

To contact us, please email help@hirestreetuk.com.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

ACCEPTANCE OF CONTRACT:

By placing an order on hirestreetuk.com, you (the user) are agreeing to the terms and conditions contained herein. The user is liable for all fines payable under terms of this contract.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order.  It will help us if you can tell us the order number whenever you contact us about your order.

If we cannot accept your order, we will inform you of this and will not charge you for the product.  This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We only rent to the UK.  Our website is solely for the promotion of our products in the UK.  Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

OUR PRODUCTS:

Products may vary slightly from their pictures.  The images of the products on our website are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images. 

DELIVERY OF PRODUCTS:

The costs of delivery will be displayed to you on our website. We use Hermes to deliver our orders. Any delivery time or date given by HIRESTREET to the User is an estimate only. If the item is delivered late the user must accept delivery unless a non-delivery agreement is reached in advance between HIRESTREET and the user.

We are not responsible for delivery delays outside our control.  If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when the product is delivered.  If no one is available at your address to take delivery we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contract you for further instructions and may charge you for storage costs and any further delivery costs.  If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection we may end the contract.

RENTAL PERIOD AND LATE FEES:

Rental period shall commence from when the User (or a third party nominated by the User) signs the Courier’s delivery receipt and shall continue until the Hirestreet Items are dropped off at a Hermes Collection Shop.

Where Apparel has not been dropped off to a Hermes collection shop by the designated Rental Return Date then HIRESTREET are entitled to charge additional hire fees to the users credit/debit card which was provided at the time of the original rental.

As Hermes Parcel Collection shops are typically open 7 days a week, when counting over due days we do include both Sundays and Bank Holidays as valid return days.

If the User pays Hirestreet an amount equal to 150% of the recommended retail value (as stated on the product page) in late fees and the user still has the item in their possession then the item(s) is the users to keep.

Late fees are charged according to the following structure:

  • 35% of original rental price charged for 1 day late
  • 65% of original rental price charged for second day late
  • 65% of original rental price charged for every subsequent late day up until the value of 150% of the recommended retail price.

OWNERSHIP:

The leased item is and will at all times remain the absolute property of Hirestreet Limited.

The User accepts full responsibility for the safekeeping of the apparel once the item has been signed for.

If the User has not returned the rental items 20 days after the return date, we will assume the item is not going to be returned and will charge the users credit/debit card 150% of the recommended retail price of the item(s) minus the value of the rental and late fees the user has already paid.

DAMAGES & THEFT:

If the Apparel gets lost or damaged beyond repair:

  • the User is solely responsible for the apparel they have rented and is therefore liable for any damage or loss that occurs during the rental period.
  • Regardless of whether the User is personally responsible for the damage they remain liable for the replacement of this item because in signing for their delivery they agreed to take responsibility for the apparel.  
  • In assessing the replaceable value, HIRESTREET will take into account: the demand for the dress, our ability to purchase a replacement, the condition of the dress, and the rental fee that the User has already paid.

CANCELLATION:

User cancellation: If the User cancels an order up to 3 weeks in advance of their chosen delivery date they are entitled to receive a full refund. Orders cancelled with less than 3 weeks notice are still liable to pay the rental fee, however the delivery fee will be refunded. To cancel an order, the User must give written notice to: help@hirestreetuk.com.

HIRESTREET cancellation: In certain circumstances we may need to cancel an order before it has been dispatched to the user. Said circumstances can include: if the apparel ordered has not been returned/or has been returned damaged by a previous customer, or if the User in question has given us cause to be concerned about their suitability to receive future rentals (e.g. frequent late returns, theft or damaged items)

IF THERE IS A PROBLEM WITH THE PRODUCT:

If you have any questions or complaints about the product, please contact us.  You can write to use at help@hirestreetuk.com.

EXCHANGES:

If you wish to exercise your legal rights to reject products you must post them back to us. We offer an exchange service for all of our rentals.  To exchange a product you must ensure that the apparel is dropped off in the pre-paid packaging with the returns label attached at a Hermes parcel collection shop within 24 hours of receipt.

Once you have selected the outfit you would like to exchange your original item for (please ensure it is available for your event date) – please email help@hirestreetuk.com and we will ensure your exchange is posted to you at the earliest opportunity. Please note, that we will charge/refund you the difference in costs for two exchanged items.

PRICE AND PAYMENT:

The price of the rental will be the price indicated on the order pages when you placed your order.  We take reasonable care to ensure that the price of the product advised to you is correct.

It is always possible that, despite our reasonable efforts, some of the products we rent may incorrectly priced.  We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount.  If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

We use Stripe to process our payments and therefore accept almost all major credit and debit cards. You must pay for the products at the point of reservation.

HOW WE MAY USE PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy & Cookie Policy.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else.  We may transfer our rights and obligations under these terms to another organisation.

Even if we delay in enforcing this contract, we can still enforce it later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in English courts.