Terms & Conditions
GENERAL TERMS AND CONDITIONS
The following words have the following meanings in these Terms and Conditions:
- We are Hirestreet
- Site is www.hirestreetuk.com
- You are a visitor to the Site.
- Account means the account you create with us if you register with the Site.
- Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
- Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- User means any person, firm or company using the Site for any purpose.
YOUR PROMISES TO US
You agree that:
- You have the right to make this agreement with us and that you are over the age of 18 years.
- You will read the terms and conditions on any site we link you to.
- You won’t use robots, spiders, scrapers or similar things on the Site.
- You won’t try to get around any things we put on the Site to stop or limit access to parts of it.
- You won’t do anything that might cause our systems to crash.
- You won’t steal the Site or any part of it for use in any other site or application.
- You won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with the Site or the services it offers.
- You won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.
Either we or our business partners and affiliates own all of the information and intellectual property on the Site and you have no right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you.
When you create an Account you promise that:
- You will only have one Account with us.
- All information you submit is accurate and truthful.
- You will keep this information accurate and up-to-date.
- You will not share your Account with anyone else.
- You will keep your Account details confidential.
- You will not give your username or password to anyone else.
- You will log off when you exit the Site.
- Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaks this term.
We may close your Account if you break these Terms and Conditions or if there has been no activity on the Account for 12 months.
If any payment we send to your bank account is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep that payment to cover our costs and you will be entitled to nothing.
If you do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of your account may be returned to any merchants involved or kept by us to cover the costs we are put to in dealing with your fraud.
If you have not authenticated your current email address with us and/or if it cannot accept service emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we can terminate your Account.
TERMS AND CONDITIONS OF USE OF OUR WEBSITE
These are our terms and conditions. They apply each time you visit our site and every time you order a garment from us. We will assume that you’ve read them before you use the site or the services we offer. They do change from time to time so please re-read them each time you visit us.
WHO WE ARE AND HOW TO CONTACT US
www.hirestreetuk.com is a site operated by Hirestreet Limited (“We”). We are registered in England and Wales under company number 11070982 and have our registered office at i6 6-8 Charlotte Square, Newcastle upon Tyne, Tyne and Wear, NE1 4XF.
We are a private limited company.
To contact us, please email [email protected].
BY USING OUR SITE YOU ACCEPT THESE TERMS
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
- Our Terms & Conditions of Supply
- Our Acceptable Use Policy
If you purchase goods from our site, our terms and conditions of supply will apply to the sales.
WE MAY MAKE CHANGES TO OUR SITE
We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
WE MAY SUSPEND OR WITHDRAW OUR SITE
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
HOW YOU MAY USE MATERIAL ON OUR SITE
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining permission to do so from us.
DO NOT RELY ON THE INFORMATION ON THIS SITE
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
USER-GENERATED CONTENT IS NOT APPROVED BY US
This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us at [email protected].
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply.
HOW WE MAY USE YOUR PERSONAL INFORMATION
UPLOADING CONTENT TO OUR SITE
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described below in “Rights you are giving us to use material you upload”.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such breach, your right to use our site will cease immediately.
RULES ABOUT LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where non exists.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].
WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES
OUR TRADE MARKS ARE REGISTERED
HIRESTREET is a UK registered trademark of Hirestreet Limited. You are not permitted to use it without our approval.
These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, who we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
We are Hirestreet Limited, a company registered in England and Wales under company number 11070982 and have our registered office at i6 6-8 Charlotte Square, Newcastle upon Tyne, Tyne and Wear, NE1 4XF.
To contact us, please email [email protected]
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
ACCEPTANCE OF CONTRACT
By placing an order on hirestreetuk.com, you (the user) are agreeing to the terms and conditions contained herein. The user is liable for all fines payable under terms of this contract.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
If we cannot accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
We only rent to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
DELIVERY OF PRODUCTS
The costs of delivery will be displayed to you on our website. Please note, you will be charged a delivery fee for every unique delivery date. If you have multiple items being delivered on the same date you will only be charged this fee once. We use Royal Mail to deliver our orders. Any delivery time or date given by HIRESTREET to the User is an estimate only. If the item is delivered late the user must accept delivery unless a non-delivery agreement is reached in advance between HIRESTREET and the user.
We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection we may end the contract.
RENTAL PERIOD AND LATE FEES
The rental period shall commence from when the User (or a third party nominated by the User) receives their item(s) and shall continue until the Hirestreet Items are dropped off at a Royal Mail Post Office.
Where apparel has not been dropped off to a Royal Mail post office by the designated Rental Return Date then HIRESTREET are entitled to charge additional hire fees to the users credit/debit card which was provided at the time of the original rental.
If the User pays Hirestreet an amount equal to 200% of the recommended retail value (as stated on the product page) in late fees and the user still has the item in their possession then the item(s) is the users to keep.
Late fees are charged according to the following structure:
- 50% of the rental value every day up to 14 days, or when the dress is returned to Royal Mail (whichever comes sooner.)
- After 14 days we will charge the customer 200% of the recommended retail value (as stated on the product page.)
For our Try On Service, if any of the items are sent back late or not returned, you will be charged the equivalent amount of days rental cost.
The leased item is and will at all times remain the absolute property of Hirestreet Limited.
The User accepts full responsibility for the safekeeping of the apparel once the item has been signed for.
If the User has not returned the rental items 14 days after the return date, we will assume the item is not going to be returned and will charge the users credit/debit card 200% of the recommended retail price of the item(s).
DAMAGES & THEFT
If the Apparel gets lost or damaged beyond repair:
- the User is solely responsible for the apparel they have rented and is therefore liable for any damage or loss that occurs during the rental period.
- Regardless of whether the User is personally responsible for the damage they remain liable for the replacement of this item because in signing for their delivery they agreed to take responsibility for the apparel.
- In assessing the replaceable value, HIRESTREET will take into account: the demand for the dress, our ability to purchase a replacement, the condition of the dress, and the rental fee that the User has already paid.
If you have taken out insurance on your item then you are covered for all repairable damages. Examples include, ripped seams, zip breaks and removable stains that require extra attention. Insurance does not cover damages where the dress must be replaced or written off entirely. In these instances customers are liable to pay the replacement dress costs. Damage assessment is at the discretion of the expert Hirestreet Warehouse Team. In the rare case that the item needs to be replaced, customers are sent the damaged dress to keep once the replacement costs have been paid.
User cancellation: If the User cancels an order up to 3 weeks in advance of their chosen delivery date they are entitled to receive a full refund. Orders cancelled with less than 3 weeks notice are still liable to pay the rental fee, however the delivery fee will be refunded and the User will receive rental credit. If a User cancels their order within 6 hours of placing that order, then they are also eligible to receive a full refund, unless the order has already been despatched. To cancel an order, the User must give written notice to: [email protected].
HIRESTREET cancellation: In certain circumstances we may need to cancel an order before it has been dispatched to the user. Said circumstances can include: if the apparel ordered has not been returned/or has been returned damaged by a previous customer, or if the User in question has given us cause to be concerned about their suitability to receive future rentals (e.g. frequent late returns, theft or damaged items.)
IF THERE IS A PROBLEM WITH THE PRODUCT
If you have any questions or complaints about the product, please contact us. You can write to use at [email protected].
If you wish to exercise your legal rights to reject products you must post them back to us. We offer an exchange service for all of our rentals. To exchange a product you must ensure that the apparel is dropped off in the pre-paid packaging with the returns label attached at a Royal Mail post office within 48 hours of receipt.
Once you have selected the outfit you would like to exchange your original item for (please ensure it is available for your event date) – please email [email protected] and we will ensure your exchange is posted to you at the earliest opportunity. Please note, that we will charge/refund you the difference in costs for two exchanged items and that a delivery fee will apply to your exchanged item.
PRICE AND PAYMENT
The price of the rental will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct.
It is always possible that, despite our reasonable efforts, some of the products we rent may incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
We use Stripe to process our payments and therefore accept almost all major credit and debit cards. You must pay for the products at the point of reservation.
HOW WE MAY USE PERSONAL INFORMATION
You acknowledge that:
- the images on the Site are of the actual Garment fitted to a model or mannequin and that the Garment may not fit you in the same way;
- the images which you see on your screen will differ from those we upload in terms of colour and definition and that we do not guarantee that the colours you see will match the actual garment;
- the sizing we show on the Site reflects the sizing we have been given by the manufacturer of the Garment;
- you will examine and try on the Garment immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the Site;
- we will make charges for repairs or cleaning, as specified below, unless you tell us before you use the Garment of any issues present when it was delivered;
- the value of the Garment is that we have advised on the Site;
- you must follow all and any instructions we provide with the Garment both for its use and packing;
- that you will use the Garment in a proper manner and treat it with the same respect you would apply if you had borrowed it from a close friend
You agree that you will:
- not alter or add to the Garment in any way
- not clean or attempt to clean the Garment in any way
OTHER IMPORTANT TERMS
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in English courts.