F.A.Q.s

Renting

How do I rent an outfit?

  1. Find your dress: From the homepage select the dates that you would like your outfit for and press search. 
  2. Filter your options: Now you can see all of the outfits available for your chosen event date. Using the filters on the left hand side of the product page select any size or style preferences you have and click apply. 
  3. Reserve it – to reserve your favourite item simply click on the product, select your event date and size and add to bag. Once the item is in your bag, follow the check-out process steps just as you would with any online shop.
  4. Receive it – we ship our outfits on Thursdays for guaranteed delivery by Saturday. 
  5. Wear it – enjoy your look and don’t forget to tag us in your memories on instagram.  We know you’ll look amazing.
  6. Return it – we offer free returns! Simply place the outfit in the prepaid packaging provided and drop it at a Hermes collection shop by midday on the second Monday of your rental period.  No need to fuss with cleaning etc. we’ll take care of that for you!

How far in advance can I reserve my look?

We take bookings up to a year in advance – so don’t worry if you have fallen in love with a dress but want to save it for a special occasion in 11 months time – thats no problem at all.

Can I order more than one dress at once?

Absolutely – we know that the best weekends are full of lots of different events and  we wouldn’t want to stop you being able to have an outfit for every occasion. Please note that we do not offer refunds – only exchanges – so we do not advise ordering multiple outfits for one event.

Do I need a Hirestreet account to be able to rent a dress?

Yes – to reserve items you must be logged into your Hirestreet account.

How do I get in touch with Hirestreet?

You can email us on help@hirestreetuk.com, message us on  Facebook or Instagram or call us on 0191 731 6750.

Does Hirestreet have a physical shop?

No, we are solely an online outfit hire service. 

How long do I have my outfit for?

You get to enjoy your outfit for 10 days!  We post outfits on Thursdays (with guaranteed delivery by Saturday) and ask you to return it by midday on the Monday 10 days later. We always recommend that you get your outfit delivered the week before your event so you have plenty of time to try it on and exchange if necessary. 

Do I need to clean my outfit before returning it?

No, we take care of the cleaning for you.  All you need to do is drop the outfit at your nearest Hermes collection shop.   

What is the condition of my outfit when I receive it?

We love our looks and have strict quality control measures to ensure our outfits remain in top condition.  Each outfit is professionally pampered after each rental so will arrive with you as good as new!

We cannot guarantee that no wrinkles will appear during postage – if you do need to steam an item before your event please ensure you follow the advice on the items label.

Can I reserve my item for more than 10 days?

If you would like to book an extended rental period in advance, please contact us at help@hirestreetuk.com.

Can I take my Hirestreet outfit on holiday?

Yes absolutely – many of our dresses are perfect for holidays. If you need to arrange an extended rental period please contact us at  help@hirestreetuk.com.

Shipping and Returns

How will my look be shipped?

We use Hermes to deliver our outfits.  The standard rental fee is £5 this includes: delivery, returns and cleaning fees. We deliver UK wide & delivery requires a signature. You will be emailed tracking information when your order has been dispatched.

How do I send my outfit back?

Simply place the outfit in the returns bag, attach the pre-paid returns label & drop at your nearest Hermes collection shop on or before your designated drop-off day. We will email you to remind you when you have 48 hours left on your rental. 

Please remember to keep your drop-off receipt as proof of return – this will ensure that you are never incorrectly charged late or non return fees.

Do I need to sign for my Hirestreet parcel?

Yes, a signature will be required to deliver your Hermes parcel. If you require special delivery arrangements e.g. delivery to a neighbour please let us know at checkout.

Do you do next day delivery?

At the moment we do not offer next day delivery. We aim to deliver all of our outfits on Fridays. For Friday delivery you must place your order by 9AM on the preceding Wednesday.

Do you provide international shipping?

At the moment, we only ship within the UK. 

When will I receive my outfit?

All our items are shipped with Hermes on Wednesdays and so should arrive with you by your chosen Friday delivery date. In some instances issues with the courier can cause items to be delayed by up to 24 hours, in these cases items will be delivered on the Saturday. Please contact us if your item has not arrived on time.

What if my rental period ends on a bank holiday Monday?

We have chosen to partner with Hermes because they have over 4,500 parcel collection shops throughout the UK – the majority of which are open 7 days a week – including bank holidays! This means that you should always be able to return your Hirestreet parcel on time. If you have any issues please contact help@hirestreetuk.com.

Extensions and Exchanges

What if my outfit doesn’t fit or not my style?

Not an issue – we offer exchanges if you send your outfit back within 24 hours of receipt!

If you wish to swap your outfit  for a different one, simply return your original item using the pre-paid postage bag within 24 hours of receipt and let us know which outfit you would like instead. Exchange fees/refunds vary depending on the rental costs of the two items – please get in touch at help@hirestreetuk.com if you have any queries.  Unfortunately we do not offer free postage for the second item. 

Due to our tight turnaround times, we are unable to exchange your outfit if you return your outfit outside of this 24 hour window.  If you have removed the ribbon tag from your outfit  we will consider the outfit “worn” and you will still be charged for your rental.

Can I extend my rental period?

If you love your dress, and would like to keep it for an extended time, but have not booked this in advance, then your ability to extend your rental depends on whether it has been booked by another customer. Contact us on help@hirestreetuk.com and we can tell your whether your outfit is available for extension.

Please note that our extensions work in blocks of 10 days.

When can I remove the ribbon from my Hirestreet order?

Please only remove the ribbon from your item once you have decided that you are going to keep your rental. Unfortunately, items with ribbon removed will be considered worn and cannot be exchanged.

Cancellations, Late Returns & damages

Can I cancel my order?

If you wish to cancel your order please let us know as soon as possible by contacting help@hirestreetuk.com.

If you cancel your order 21 days before your chosen rental period you will receive a full refund. If you cancel your order with less than 21 days notice we will credit your Hirestreet account the cost of your original rental which you can redeem against future bookings.

What if I accidentally damage or mark my outfit?

We understand that accidents do happen when you’re out making memories… However, to keep our outfits in top condition for our other Hirestreet girls we may need to charge you a discretionary fee for mending or cleaning.   If you have any accidents give us a call or email help@hirestreetuk.com and we will be happy to discuss this with you. 

What if I damage my outfit beyond repair?

Again, we understand that accidents happen, and we look at each incident on a case by case basis. We ask our customers to treat outfits with the same level of respect as they would treat a friends clothes. If we feel this has not happened, we reserve the right to charge customers up to the full retail value of the outfit to cover replacement costs.

What if I return my outfit late?

When an outfit is not returned on time it prevents us from delivering the look to our next customer.  We want to make sure our other Hirestreet girls don’t miss out on their favourite looks so late fees apply for late returns. 

Our late fees are structured as follows:

  • Return item on or before the designated return day = 🙂 no charge and everyone is happy
  • Return item one day after the designated return day = charge of 35% of the value of the original rental cost
  • Return item 2 days after the designated return day = charge of 65% of the value of the original rental cost
  • For every subsequent late day, you will continue to be charged 65% of your original rental cost per day.
  • If the dress is never returned we will assume it is lost and we will continue to charge you late fees every day up until the point where you have repaid 150% of the retail value of the item.

If for some reason you are unable to make your designated return date, please let us know as soon as possible so we can inform the customer who has booked the item next.

Please ensure you keep your parcel drop-off confirmation as this will help us resolve any disputes regarding return dates.

What if I don’t return my outfit?

You will be charged 150% of the original retail value of the outfit. Many of our dresses are no longer available to purchase, therefore the loss of the item results in loss of income from future bookings. 

Hirestreet Community

How do I become a brand ambassador?

We are looking for new brand ambassadors – If you’d like to be part of the Hirestreet journey please get in touch with: isabella@hirestreetuk.com. We offer free rentals in exchange for promotion and social media features. Please note we only accept ambassadors with a minimum of 5,000 instagram followers – and each ambassador will be reviewed on a case by case basis.

What brands do you currently stock:

At the moment we stock over 20 brands including: ASOS, Biba, Coast, Dancing Leopard, French Connection, Ginger Fizz, House of CB, In The Style, Lavish Alice, Missguided, Motel, Nasty Gal, Needle & Thread, Oh My love, Pretty Little Thing, Rare London, Rat & Boa, Silk Fred, TFNC London, Tobi, Toyshop, WalG, Zara. We are constantly looking to expand the range of brands that we work with so please get in touch if you have any suggestions: help@hirestreetuk.com.

We also have a significant amount of non-branded stock – so if your dress arrives and doesn’t have a label in – then we have simply purchased it before it reached the branding stage.

Do you offer student discount?

At the moment we do not offer student discount. Members will be contacted directly when we have offers and discount codes available.

To redeem your discount simply enter your unique code at check-out.

Can I request new outfits or different brands for Hirestreet?

Absolutely, if there is a brand or outfit you love that you would like to see us stock simply get in touch (help@hirestreetuk.com) and let us know. We can’t guarantee that we will purchase inline with everyones requests but we will certainly try.

What sizes do you currently stock?

At the moment we stock everything from UK XS – L and we are constantly expanding the amount of stock that we have to try to ensure all Hirestreet customers have a range of outfits in their size. If you would like to request a certain outfit in an additional size please just let us know (help@hirestreetuk.com) and we will do our best to help.