FAQs

Delivery, returns & late fees

Find detailed information here, or pop up and chat to our advice team.

My order has arrived but I don’t like it?

If you are not happy with how your item looks, please let us know within 48 hours of it arriving and we can arrange an exchange or give you rental credit.

How does an exchange work?

You will need to book out the exchange item through our website and we will provide an exchange code to put in at checkout. Exchanges must be processed by 12pm to get delivery for the following day. Please note that you will need to pay for delivery again.

How does rental credit work?

The rental credit will be equal to the value of your returned item and can be used on a future order within 6 months. Please note that rental credit can only be given for one unworn item per order, and you will be charged the delivery fee again when making a booking using rental credit. If you have items for different dates, any items that have a delivery date within one week of each other will be considered as one order.

Can I try an item on?

If you want to try an outfit on please book it for a 4 day rental period, try it on and return it to us within 48 hours to be eligible for rental credit. This credit can then be used to book the item again for the actual date needed. Please note that delivery charges will apply to both bookings.

I want to order more than one outfit?

This is absolutely fine, but please note that we only offer rental credit for one unworn item per order.

Why can I only get rental credit on one item?

When an outfit is booked out, it is then unavailable for other customers to rent. By giving rental credit for one unworn item per order, it prevents customers from ordering multiple items that they won’t wear.

How far in advance can I make a booking?

You can make a booking up to a year in advance! Please make sure you book out your favourite looks as early as possible to avoid disappointment.

Do you have a physical store?

No, at the moment we are solely an online platform.

Do I clean my item before returning it?

Please don’t worry about cleaning your item - we will do it for you!

What if I accidently damage or mark my outfit?

We understand accidents can happen, but we also want to keep our items in sparkling condition for other customers. You may be liable to pay a fee if you damage or mark your item - we reserve the right to review each case individually. We will always contact you before raising charges.

Please do not safety pin your rental(s) as this often causes holes in the garments.

Can I purchase insurance for my rental?

At checkout you have an option to add insurance to your order - this means if an item is damaged during your rental period you are not liable to pay charges. Please note that insurance doesn’t cover against loss, theft or damage beyond repair.

What if I damage my outfit beyond repair?

Please look after your outfit as if it’s your own, but if this does happen you may be liable to pay a fee. We reserve the right to review each case individually and we will investigate any damages before informing you of the next steps and of any charges. We may charge customers up to the full retail value of the outfit to cover replacement costs.

Can I extend my rental period?

If you need to keep you rental for longer, please email [email protected]

Can I remove the ribbon from my item?

Please only remove the ribbon if you have decided to keep your rental and you don’t want to send it back for credit or an exchange. Any items with the ribbon removed will be considered as worn and credit or exchanges will not be issued.

My item has come with clothing tags?

If you are the lucky customer who receives an item that is brand new and still has the clothing tags on, you are able to remove these. Please do not remove any other labels or tags on our items.

My item has arrived early?

We always try to send out orders early if we can so you have more time to try the item on - this does not affect your rental period.

Can I cancel my order?

If you need to cancel your order please email [email protected]. Please cancel your order with at least 21 days’ notice or within 6 hours of making your order to be eligible for a refund. If you cancel your order outside of these parameters you will receive rental credit. Please note you are unable to cancel an order once it has been despatched.