Delivery & Returns

How much is delivery?

Our standard fee is £5.00 per order, which covers the cost of delivery and returns with Royal Mail as well as the dry cleaning costs associated with your booking. Please note, you will be charged a fee of £5 for every unique delivery date. If you have multiple items being delivered on the same date you will only be charged this fee once.

When will I receive my outfit rental?

Your outfit will be delivered by Royal Mail on the first day of your rental. We recommend getting your order delivered at least 2 days before so there is time to arrange an exchange if necessary. We do try to send out orders early if we can so you have more time to try the item on - this does not affect your rental period.

Where do you deliver?

We offer delivery UK wide.

Please see Royal Mail's Terms & Conditions: https://www.royalmail.com/terms-and-conditions

How do I return my order?

Simply return your item to the post office using the prepaid returns bag by 12pm on the last day of your rental. If your return date is a Sunday please post your return back to us by 12pm on Monday.

I’ve lost my returns bag?

Please send your order back to: Hirestreet Returns, ACS Clothing, 6 Dovecote Road, Centralpoint Logistics Park, North Lanarkshire, ML1 4GP, using a first class tracked delivery.

Do I need proof of postage?

Please keep your proof of postage incase anything happens with your return. If you do not have proof you returned your order, it could be classed as unreturned and you may be liable to pay fees if your item does get lost.

My rental period ends on Sunday?

If your rental period ends on Sunday, please return it on Monday by 12pm.

What if I don’t like my item?

If you are not happy with how your item looks, please return your order to the post office within 48 hours of it arriving and let us know so we can arrange an exchange or give you rental credit.

How does an exchange work?

You will need to book out the exchange item through our website and we will provide an exchange code to put in at checkout. Exchanges must be processed by 12pm to get delivery for the following day. Please note that you will need to pay for delivery again.

How does rental credit work?

The rental credit will be equal to the value of your returned item and can be used on a future order within 6 months. Please note that rental credit can only be given for one unworn item per order, and you will be charged the delivery fee again when making a booking using rental credit. If you have items for different dates, any items that have a delivery date within one week of each other will be considered as one order. Rental credit cannot be applied to insurance.

What if I return my outfit late?

When items are returned late it can affect other customers’ orders. A fee of 50% of the rental value will be charged for every day the outfit is late up to 14 days. If the item is not returned by 14 days, we will assume it has been lost/stolen and you will be charged 200% of the retail price of the item.