Delivery & Returns

How much is delivery?

We offer free delivery and returns, however we do charge a cleaning / admin fee of £3 - this is then passed straight on to our warehouse to cover the costs of quality checking, cleaning and pressing items.

Please note, you will be charged a cleaning / admin fee for every unique delivery date. If you have multiple items in your basket for different delivery dates, these are treated by the warehouse as separate orders. If you have multiple items in your basket for the same delivery date, you will only be charged one cleaning / admin fee.

When will I receive my outfit rental?

Your outfit will be delivered by Royal Mail on the first day of your rental. We recommend getting your order delivered at least 2 days before so there is time to arrange an exchange if necessary. We do try to send out orders early if we can so you have more time to try the item on - this does not affect your rental period.

Where do you deliver?

We offer delivery UK wide.

Please see Royal Mail's Terms & Conditions: https://www.royalmail.com/terms-and-conditions

How do I return my order?

Simply return your item to the post office using the pre-paid returns bag, or garment carrier that your item was delivered with. Items must be dropped at the Post Office by 12pm on the last day of your rental.

Please note if your return date is a Sunday, you must post your return back to us by 12pm on the following Monday.

I’ve lost my returns bag?

Please send your order back to: Hirestreet Returns, ACS Clothing, 6 Dovecote Road, Centralpoint Logistics Park, North Lanarkshire, ML1 4GP, using a first class tracked delivery.

Do I need proof of postage?

Please keep your proof of postage incase anything happens with your return. If you do not have proof you returned your order, it could be classed as unreturned and you may be liable to pay fees if your item does get lost.

My rental period ends on Sunday?

If your rental period ends on Sunday, please return it on Monday by 12pm.

What if I don’t like my item?

If you are not happy with how your item looks, please return your order to the post office within 48 hours of it arriving and let us know so we can arrange an exchange or give you rental credit.

How does an exchange work?

If your dress has arrived and you don’t love it, and you would like to receive an exchange as a replacement then simply contact customer service who will create an Exchange Code for you.

Once you have your exchange code, you simply choose the dress you would like instead, add it to your basket and checkout with your code. The code will subtract the value of your original rental from your exchanged item, so if you are exchanging your dress for an item that is more expensive, there might be a slight difference to pay.

How does rental credit work?

When you return a dress unworn, we give you rental credit to spend on future bookings. The credit will be equal to the value of your unworn items, and will be redeemable for the next six months. For example, if you have rented a dress for £30, but you don’t end up wearing it, once that item is returned to the Warehouse with tags on and passes our quality check, you will receive a £30 voucher to spend on a future order.

What if I return my outfit late?

When items are returned late it can affect other customers’ orders. A fee of 50% of the rental value will be charged for every day the outfit is late up to 14 days. If the item is not returned by 14 days, we will assume it has been lost/stolen and you will be charged 200% of the retail price of the item.

My item has arrived early - is that a mistake?

No definitely not - we often send items out as early as possible to give customers more time with the garments to Try On/Style. Your original booking will not be impacted, your rental dates are still the same, and you will not be charged any extra for the additional days you have the outfits.

For example, if your dress was due to arrive on a Wednesday, but it actually arrives on the Monday - you get 2 extra days for free, your rental period remains exactly the same as your original booking.